LLM Capacity issue, some summaries are failing

Incident Report for CaseMark

Resolved

We've deployed a hotfix that has restored our processing capabilities. Summaries are now completing successfully. Please accept our apologies for this service disruption.
Posted Oct 02, 2025 - 09:32 PDT

Identified

We are investigating a problem where summaries may fail to complete. We've identified the problem that our upstream LLM processing provider has a capacity problem and we are currently working to resolve the problem.
Posted Oct 02, 2025 - 08:54 PDT
This incident affected: CaseMark Workflow.